ITSI team
Prepare whoever will maintain the service model.
ITSI Training.
Training in Splunk IT Service Intelligence: services, KPIs, adaptive thresholds and episodes.
The problem we solve.
ITSI requires thinking in terms of services rather than servers. Without training, the service model grows without direction and episodes go underused.
What’s included.
- Service and dependency modelling
- KPIs and base searches
- Adaptive thresholds
- Event aggregation and episodes
- Glass tables and deep dives
How we work.
Five phases, always in the same order. Select each one to see what happens in it. In full projects they map onto the stages of our method.
We assess the group's starting level and what they need to be able to do by the end.
We design the programme: syllabus, exercises, practice environment and schedule.
We deliver the sessions with labs on modelling services, KPIs and episodes.
The group models a complete service and reviews its episodes.
We gather feedback and results and refine the programme for future editions.
Technical capabilities.
- Splunk IT Service Intelligence
- Service trees
- KPI base searches
- Adaptive thresholding
- Notable event aggregation policies
- Glass tables
Use cases.
Operators
Work with episodes instead of individual alerts.
New rollout
Train before go-live.
Benefits for your organisation.
- A maintainable service model
- Better use of episodes
- A team working independently
- Less operational noise
Deliverables.
- Course materials
- Labs
- Modelling guide
- Final assessment
Frequently asked questions.
Do you need to know SPL?
It helps to have some grounding; if not, we recommend the SPL training first.
Do we work on our own services?
If you prefer, the final exercise models one of your real services.
Shall we talk about ITSI Training?
Tell us about your situation. If this service is not what you need, we will tell you; if it is, we will propose a concrete first step.
Request this service