Data not arriving
Find where telemetry is being lost.
Observability Troubleshooting.
Diagnosis of problems in observability itself: missing data, collectors down or incomplete traces.
The problem we solve.
When observability fails, it fails silently: a metric stops arriving, a trace shows up broken, or a detector doesn't fire. Nobody notices until an incident hits and the data isn't there.
What’s included.
- Diagnosis of collectors and pipelines
- Review of instrumentation and context propagation
- Data that's missing or arriving late
- Detectors that don't fire
- Root-cause report and preventive measures
How we work.
Five phases, always in the same order. Select each one to see what happens in it. In full projects they map onto the stages of our method.
We review what's monitored today, with which tools, which incidents went unnoticed and what it costs.
We design the collection layer with OpenTelemetry: agents, gateways, egress paths, common attributes and sampling.
We review collectors, pipelines, network and instrumentation until we find where the signal is lost or corrupted.
We confirm that telemetry arrives complete again and leave detectors in place to monitor the health of the observability stack itself.
We tune cardinality, sampling and detectors based on real usage to contain cost and noise.
Technical capabilities.
- Collector internal logs and metrics
- zPages and debug exporter
- W3C Trace Context propagation
- Network and proxy diagnostics
- Splunk Observability Cloud API
- Cases with Splunk support
Use cases.
Broken traces
Restore context propagation between services.
Silent detectors
Work out why an alert never arrived.
Benefits for your organisation.
- Trust in the data
- Root cause identified
- Preventive measures
- Knowledge transferred
Deliverables.
- Documented diagnosis
- Fix applied
- Root-cause report
- Observability health detectors
Frequently asked questions.
Do you monitor the health of the collectors?
Yes; we recommend detectors on the telemetry itself so you find out before data goes missing.
Do you coordinate with Splunk support?
Yes, when the problem is with the product.
Do you handle urgent issues?
Yes, under the conditions we agree with you. For continuous coverage, the managed service is the right fit.
Shall we talk about Troubleshooting?
Tell us about your situation. If this service is not what you need, we will tell you; if it is, we will propose a concrete first step.
Request this service