Internal requests
Access or resource requests with approval.
Digital Engineering & Automation
Workflow Automation.
Automated workflows between people and systems, with approvals, retries and traceability.
The problem we solve.
Processes that run through email, messages and spreadsheets stall, get lost or depend on someone remembering. Nobody knows where each request currently stands.
What’s included.
- Modelling of the current and target process
- Automation of steps and approvals
- Integration with the systems involved
- Notifications and status tracking
- Timing and volume metrics
How we work.
Five phases, always in the same order. Select each one to see what happens in it. In full projects they map onto the stages of our method.
We understand the process, the systems involved, the constraints and how success will be measured.
We design the solution: components, interfaces, security, error handling and deployment.
We automate the workflow steps, with approvals, notifications and integration with the systems involved.
We walk through the workflow with real cases alongside the people who take part in it.
We measure actual usage, fix issues and document so your team can maintain it.
Technical capabilities.
- Workflow orchestrators
- APIs and webhooks
- Approvals
- Queues and retries
- ITSM integration
- Logging and metrics
Use cases.
Onboarding
Coordinate tasks across several teams.
Change management
Automate repetitive steps of the change process.
Benefits for your organisation.
- Faster processes
- Status visible at all times
- Fewer forgotten tasks
- Data to improve the process
Deliverables.
- Automated workflow
- Integrations
- Tracking dashboard
- Process documentation
Frequently asked questions.
What workflow tool do you use?
The one you already have, if it fits; otherwise we recommend one based on your environment.
Can manual approvals be kept?
Yes, the automation respects the points where a person must decide.
How is the improvement measured?
With timings and volumes before and after.
Other Digital Engineering & Automation services.
Shall we talk about Workflow Automation?
Tell us about your situation. If this service is not what you need, we will tell you; if it is, we will propose a concrete first step.
Request this service